A combination of superior product and strong aftersales support has helped Hino Australia secure more business with Australia’s largest supermarket chain.
Woolworths Australia has recently taken delivery a large consignment of Hino 616 IFS 300 Series standard cab automatic medium wheelbase models, adding to the Hinos already operating as part of the Woolworths Online delivery vehicle fleet.
The new Hinos are fitted with bodies built by TRS, which are custom made to transport groceries at a range of different temperatures.
The Hinos were selected after a rigorous tender process, and Woolworths logistics manager Gavin Keelty said the decision came down to a mix of product and company attributes.
“Our tender process involved road testing and comparisons with other brands on our fleet, and this confirmed our belief that Hino makes a good product,” Mr Keelty said.
“The drivers tested a range of different vehicles and provided positive feedback on the new Hinos.
"Our bodybuilders confirmed that the 616 IFS 300 Series would be able to support the kind of application we need it for, and we also made sure that the service network and aftersales support met our standards.
“Our existing partnership with Hino is strong and the service has been exceptional, which helped when making the final decision,” he said.
The Hino 616 IFS differs from other 300 Series models with its independent double-wishbone coil front suspension, which gives a more car-like ride and handling balance.
Combined with the fitment of Vehicle Stability Control as standard and a full suite of safety equipment, the Hino 300 Series offers the most comprehensive suite of safety features of any truck on the light duty market.
Mr Keelty said that Hino’s other driver-focused technologies, such as fully automatic transmissions and the fitment of twin reversing cameras, were also well regarded.
“Woolworths has a strong focus on delivering the best customer experience, and a part of that is making it as easy as possible for our drivers so they can concentrate on our customers,” Mr Keelty said.
“Our vehicles start work early in the morning and finish late in the evenings, and we need to provide a comfortable, safe and ergonomic work environment.
“We’re aiming to keep up with market growth and improve our services, and we’re confident we’ve chosen the right truck to help achieve our goals,” he said.
Woolworths Online delivers groceries ordered online to households in 96 per cent of the populated regions of Australia.