Tuesday, 28 July 2015


Hino Truck and Bus Australia has maintained a four-year winning streak by receiving the prestigious Hino global 'Double Victory' award after being named the 2014 Parts Department of the Year and 2014 Service Department of the Year by Hino Motors Limited Japan.

Judged by Hino Japan senior management, the awards are presented in recognition of worldwide distributor performance in parts and service for the Japanese financial year ending March 2015.

Hino Australia Chairman and CEO Steve Lotter said the awards are given based on a number of criteria.

"We're very pleased with this result, as the awards are a reflection of how well Hino franchises around the globe are meeting a number of criteria in service and parts sales," Mr Lotter said.

"These include vehicle throughput, retention and growth, customer management information and an evaluation of our workshops for service, as well as growth and supply rates for parts." 

Mr Lotter said Hino Australia's repeated success is an indication of the effort that Hino Australia puts in to understanding its customers and meeting their needs.

"Understanding the different types of customers and their parts and service needs - from fleet managers to single operators - and putting the right systems in place to meet those needs is the key to success in this business," he said.

"We've increased our field staff, we conduct regular surveys with customers and we follow up on their feedback to make things better - it's a part of what Hino refers to as 'Total Support'.

"For Australia to achieve Double Victory awards four years running shows that our effort is translating into a more effective parts and service network which is well and truly meeting our customers' needs," he said.

The Hino network in Australia caters for all truck sales, customer parts and service needs with a total of 43 dealer sites, plus 22 service and parts outlets nationally.

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