Hino Australia is once again the premier Hino distributor in the world for parts and service.
The recent announcement that Hino Australia won the 2017 Service Department of the Year comes on the back of its victory as the 2017 Parts Department of the Year.
This is the Australian distributor’s seventh successive year winning the coveted double crown.
“At Hino Australia, we aim to be a trusted partner for our customers – through our Hino Advantage program, our Product Support department is a significant contributor to this,” said Hino Australia General Manager - Product Support, Greg Bleasel.
“Initiatives such as our capped price service program contributed to our victory as 2017 Service Department of the Year – this product offering was recently extended to include all trucks compliant with Euro 5 emission regulations, meaning Hino customers pay less of the life of their vehicles.”
“Hino Australia is proud to be the first and only truck manufacturer in Australia to offer capped price service to its customers,” he continued.
The stringent judging criteria for the awards included customer retention, customer oriented activities such as fleet training, and customer information management and support programs.
“Winning these prestigious awards for the seventh consecutive year is a tribute to the continual efforts, hard work and dedication of our dealerships, trained service technicians, parts interpreters and head office staff,” he concluded.
The Hino Advantage program is a suite of innovative business building benefits including extended five-year warranty, financial services, 24/7 roadside assistance, fleet training, dedicated customer care centre and access to Hino Genuine parts and accessories.
With 60 dealerships and service centres across the country and over 90 staff nationally, Hino provides its customers with an extensive support network.